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Puppy Love Couture
Returns
At Puppy Love Couture we want you to be HAPPY with your purchase If you receive your order and are dissatisfied, please email us within 3 days from delivery and we will be happy to assist you.
Any item returned to us must be in its original, unused condition. It must have tags attached. Item(s) must be clean and contain NO pet hair. (None. Zip. Nada.) Puppy Love Couture will accept returns for exchange or merchandise credit.
IMPORTANT:
Please note that due to strict health regulations, pet steps, pet beds, carriers, car seats, blankets, toys, feeders/bowls, treats/bakery, shoes and carriers cannot be exchanged or returned.
Please
Note:
There is
a 15%
re-stocking
fee on
Beds and
Carriers
We encourage you to take the time to measure your crate. Crate covers and mats cannot be exchanged or returned.
For holiday dog clothing and accessories, including but not limited to wedding apparel and Halloween costumes we do not accept returns or exchanges.
Send us an email within 3 days of receipt of your item and date of purchase. Also, note if you wish to exchange for another item or if you would like a store credit.
- Once we receive the merchandise and confirm that it is unused and in original packaging, we will either exchange or issue a store credit. An email will be sent to you upon receipt for your records.
If
you
receive
an
item
that
is
damaged,
please
contact
us
within
48
hours.
Include
order
number,
date,
item
number
and
describe
the
defective
merchandise.
-
No returns or exchanges on Sale, Clearance, Personalized, Discontinued or “sale” items.
- Please allow additional time for exchanges. Some items are shipped from the designer or special ordered at the time of purchase.
As always, our customer service support team is happy to assist you with any question or concerns you may have regarding our return policy.
Thanks for your business and for understanding our return policy as we strive to be your choice for the best stuff for your best friend.
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